Service Policy

Introduction

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At Netsol Online, we are committed to providing exceptional digital solutions and services. This Service Policy outlines the standards and processes we adhere to in delivering our services. By using our services, you agree to comply with the policies stated below. We reserve the right to update or modify this policy at any time, with changes taking effect once posted on this page.

1. Scope of Services

   Netsol Online offers a variety of digital solutions, including but not limited to:
   • Custom Software Development
   • ERP Solutions
   • E-commerce Solutions
   • Web Design and Development
   • Mobile Application Development
   • Cloud-based Software Solutions
   • Business, Education, Healthcare, and Hospitality Management Systems
   For a full description of our services, please visit our Services Page.



2. Service Delivery

   We are committed to providing timely and high-quality services to meet the needs of our clients. Upon entering into a service agreement with Netsol Online, we will outline:
   • A clear project scope
   • Delivery timelines
   • Milestones for review and approval
   • Payment schedules
   Clients are responsible for providing accurate project requirements and timely feedback to ensure smooth progress.



3. Customization and Development Process

   For custom software, mobile apps, and website projects, we follow a structured development process:
   1. Requirement Analysis: We gather and analyze client needs.
   2. Proposal: A detailed proposal and cost estimate are provided for approval.
   3. Design: Initial design concepts are developed for client feedback.
   4. Development: We begin coding and integrating the system based on approved designs.
   5. Testing: Thorough testing is conducted to ensure the software functions as required.
   6. Deployment: The final product is deployed in the client’s environment.
   7. Support & Maintenance: Post-launch support, bug fixing, and maintenance are available.



4. Payment Terms

   Payment for services must be made in accordance with the terms outlined in the service agreement. Typically, payment schedules include:
   • An initial deposit before work begins
   • Payment at milestone completions (as agreed)
   • Final payment upon project completion or delivery
   We accept payments via bank transfer, and credit cards, or other secure methods as mutually agreed.



5. Support and Maintenance

   We offer ongoing support and maintenance services for all our solutions, which may include:
   • Regular software updates
   • Bug fixes
   • Feature enhancements
   • Security patches
   Support is available during standard business hours, Monday through Friday, from 9:00 AM to 5:00 PM (Pakistan Standard Time). Emergency support outside of these hours can be arranged by prior agreement.



6. Service Cancellation

   Clients may cancel a project or service agreement at any time by providing written notice to Netsol Online. The following conditions apply:
   1. Cancellation Prior to Development: If a project is canceled before the development phase starts, a refund (minus any administrative or consultation fees) will be issued.
   2. Cancellation During Development: If a project is canceled during development, clients are responsible for paying for the work completed up to the point of cancellation.
   3. Cancellation After Completion: No refunds are available once a project has been delivered and accepted by the client.



7. Client Responsibilities

   To ensure the successful delivery of our services, clients must:
   • Provide accurate and complete information regarding project requirements.
   • Respond promptly to requests for feedback or approval at various project stages.
   • Ensure all legal content and data shared are compliant with copyright laws and other regulations.



8. Confidentiality

   Netsol Online ensures that any sensitive or proprietary information provided by the client during a project is kept confidential and not disclosed to any third parties without the client's written consent.



9. Data Security and Privacy

   We take the privacy and security of your data seriously. All customer data is protected through secure systems, and we adhere to industry-standard data protection practices. For more details, refer to our Privacy Policy



10. Warranty

    We provide a 3-month warranty for all custom software development projects. This warranty covers:
    • Fixes for any bugs or issues discovered post-deployment
    • Performance-related optimizations
    This warranty does not cover:
    • Issues caused by unauthorized modifications or misuse of the software
    • Additional feature requests or changes beyond the original scope of work



11. Limitation of Liability

    Netsol Online is not liable for any indirect, incidental, or consequential damages arising from the use of our services or failure to deliver projects on time due to circumstances beyond our control (e.g., natural disasters, strikes, etc.).



12. Governing Law

    This Service Policy is governed by the laws of Pakistan. Any disputes arising out of the application of this policy shall be resolved under the exclusive jurisdiction of the courts of Pakistan.



13. Contact Information

    If you have any questions or concerns about these Terms and Conditions, please contact us at:
    
    Email: info@netsolonline.com
    Phone: +92 311 1638765
    Address: House # 4 Block # 605/4, Gujrat Colony, Karachi, Pakistan.

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