Hosting Services Policy

This Hosting Services Policy outlines the terms, conditions, and acceptable use of Netsol Online’s hosting services, including shared web hosting, cloud servers, VPS, email hosting, database hosting, and other related services. By using any of our hosting services, you agree to comply with this policy.

1. General Terms

   1. Scope of Services:
      This policy applies to all hosting services offered by Netsol Online, including but not limited to:
      • Shared Web Hosting
      • Virtual Private Servers (VPS)
      • Cloud Servers
      • Email Hosting
      • Database Hosting
   
   
   2. Service Provision:
      Hosting services are provided as-is, with resource limits and features determined by your selected plan.
   
   
   3. Shared Responsibility:
      While Netsol Online provides hosting infrastructure, clients are responsible for managing their hosted content and maintaining compliance with this policy.
   
   

2. Acceptable Use Policy (AUP)

   To maintain a secure and reliable hosting environment, the following rules apply to all services:
   
   
   1. Prohibited Content:
      Clients may not host, transmit, or distribute:
      • Illegal or unlawful material.
      • Malware, viruses, ransomware, or other malicious software.
      • Content that infringes on copyrights, patents, or trademarks.
      • Hate speech, pornography, or violent content.
   
   
   2. Executable Files and Software:
      Uploading executable files (.exe, .bat, .sh) or software for public distribution is strictly prohibited unless explicitly approved in writing by Netsol Online.
   
   
   3. Email Hosting Usage:
      • Bulk emailing or unsolicited email campaigns (spam) are prohibited.
      • Email accounts must comply with anti-spam laws and local regulations.
      • Misuse of email services, including phishing or spoofing, will result in immediate suspension.
   
   
   4. Cloud and VPS Usage:
      • Running illegal file-sharing platforms or unauthorized software is prohibited.
      • Resource-intensive applications must not disrupt server performance for other users.
   
   
   5. Database Hosting Usage:
      • Clients must not use database hosting for illegal activities, such as storing pirated or malicious content.
      • The use of database hosting should comply with data protection and privacy regulations (e.g., GDPR, CCPA).
      • Clients must manage their database securely, ensuring strong passwords and access controls to prevent unauthorized access.



3. Resource Usage Policy

   1. Fair Usage:
      All hosting services are subject to fair use. Excessive consumption of bandwidth, CPU, storage, or database resources that affects other clients may lead to:
      • Temporary throttling of resources.
      • Additional charges or upgrade requirements.
   
   
   2. Prohibited Activities:
      • Hosting cryptocurrency mining operations.
      • Running unauthorized bots or scrapers.
      • Misuse of server resources to conduct cyberattacks or hacking activities.



4. Security and Compliance

   1. Client Responsibilities:
      Clients are responsible for:
      • Securing their accounts with strong passwords.
      • Regularly updating website software, plugins, and database software.
      • Monitoring hosted content for vulnerabilities.
   
   
   2. Netsol Online’s Responsibilities:
      We implement industry-standard security measures, including firewalls and regular server updates. However, clients are responsible for their individual account and database security.
   
   
   3. Breach Response:
      In the event of a security breach or violation of this policy:
      • Netsol Online reserves the right to suspend the affected service.
      • Clients will be notified and required to resolve the issue promptly.



5. Payment and Billing

   1. Billing Cycle:
      All services are billed on a recurring basis as per the agreed plan.
   
   
   2. Late Payments:
      Late payments may result in account suspension until the balance is cleared.
   
   
   3. Refund Policy:
      Refunds are offered under specific conditions as outlined in the service agreement.



6. Termination of Services

   1. By Client:
      Clients may terminate their services with a written request at least 15 days before the renewal date.
   
   
   2. By Netsol Online:
      We reserve the right to suspend or terminate services for:
      • Non-payment.
      • Policy violations.
      • Activities that harm server integrity or other clients.



7. Data Backup Policy

   1. Client Responsibility:
      Clients are responsible for maintaining regular backups of their data, including databases.
   
   
   2. Netsol Online’s Backup Services:
      While we may offer backup services, Netsol Online is not liable for data loss due to hardware failure, hacking, or other unforeseen circumstances.



8. Policy Modifications

   Netsol Online reserves the right to update this policy at any time. Clients will be notified of changes via email or account dashboard notifications.



9. Dispute Resolution

   In case of disputes, clients agree to resolve issues through Netsol Online’s support team before pursuing any legal action.



10. Contact Information

    For questions or concerns about this policy, please contact:
    
    Email: info@netsolonline.com
    Phone: +92 311 1638765
    Address: House # 4 Block # 605/4, Gujrat Colony, Karachi, Pakistan.
    
    Acknowledgment:
    By using Netsol Online’s hosting services, you acknowledge that you have read, understood, and agreed to this policy.